In this series of posts I’m going to share with you what are the most common reasons (from my point of view) that prevent IT departments in most companies from reaching their full potential and becoming an integral part of the company’s value chain. I’m also going to do so in a way that will be helpful for others (or at least I think so) and explain to non-IT Managers those reasons.
To make it more understandable for non-IT Managers I’m going to compare IT to a production floor. As with the classical production floor, IT processes start with raw materials. Those raw materials go through different stations where they are processed. Those stations have queues where materials that need to be processed are waiting for the station’s machine availability. After the raw materials are changed or augmented in each station, the end products are goods that can be sold and used by other people or machines.
The first common reason is the lack of IT departments knowing and managing their processes. Typically IT is pretty good about understanding other departments’ processes, finding their flaws and automating them. Regretfully this is not the case for IT processes. Obviously without knowing what you are doing, you can’t find what’s wrong and therefore fix it.