Proudly presented our (Friedkin Companies) IT strategy and accomplishment in the last 3 months.

Proudly presented our IT strategy and accomplishment in the last 3 months.

This great IT team managed to:

1) Increase customer satisfaction and decrease customer dissatisfaction. We measured positive textual feedback against negative textual feedback.

2) create mobile app to enable 2 phase authentication for password reset.

3) prevent unavailability of our processing center after it was hit by a lightning.

4) rewrite MF reports by using MS AppFabric that cause sever MF availability issues. We manage to improve service from unavailability to 1 sec response. This activity also saved 5 MSUs.

5) deploy new portal based on SharePoint 2013.

6) increase significantly our on boarding experience.

About friedkin companies CIO

Friedkin Companies CIO
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